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• #ane

I'm having credit card issues; it just says continuously that the transaction was not approved for security reasons.
I chatted with alibaba support, 1 amanuensis gave me the appeal page but the appeal folio requires you to select the card beingness appealed (of which there are none on file b/c the card is only saved to file after you use it i fourth dimension).
I went back to support and the side by side agent said I don't need to practice the entreatment, they promised to email me something afterwards tonight; no joy.
Been trying to pay all solar day. Usually the bank carte sends a text if something is suspicious and I can approve but goose egg similar that.
I've been trying all 24-hour interval (here information technology's night as I post this).
I went back through the thread and I don't encounter a solution. I was set up to upload photo id and cred. carte. flick simply again, that page won't work if the carte du jour is not on file. Is this just the alibaba system existence weird?
I know others have had bug with it. I practise non want to send a wire transfer. This card works for everything, never fails it's a good card.
Information technology's ever clean; paid off, etc. I want to do the card payment for the extra protection for the merely in case scenario.
Exercise I only proceed trying? Have tried nigh 6x now. First time information technology took a couple hours to "non work." Now it's pretty fast each time.

Their Alibaba support rep wrote, "After consultation, I am lamentable to hear that you take some payment consequence for your order.
After checking in the system, I experience deplorable that currently information technology doesn't take credit card for this transaction.
In gild to protect the security of the payment in the whole procedure of the order, every single order and payment on Alibaba.com need to undergo the regular security check and it is extremely confidential. Unfortunately, this transaction failed to pass the security check and any attempts to against this conclusion volition not be considered.
To get your order proceed, we have to suggest you change a payment method to consummate the transaction.
Sorry for the inconvenience caused. Your kind understanding and cooperation are highly appreciated. "

The Platinum carte in question is the only payment option we've got. Anybody else bargain with this? Did you find a solution?
They are uninterested in uploading of ID'south and photos of credit cards.

• #2

Sad mate, I haven't placed my club with Xuba yet, just programme to this evening or in the morning. I'll report back if I have same problems.

• #five

I was just reading something interesting in relation to my banks cc use overseas.
Information technology states that if a country has a half dozen digit pin system and so my card volition be declined everyday, I would need to modify my cc to 6 digit pin.
Here in oz it's a 4 digit organization.
Non certain if this is relevant or not but I thought I'd share because I'm hoping for a smooth transaction.

• #6

Information technology declined on me a couple times. Then Amy said apply the entreatment which no bill of fare showed up. I uploaded I.D. and bill of fare and the side by side day it was approved. And that was on a weekend.

Greg

So on the Appeal page when you uploaded your card and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is zilch to select on the offset field "ane. Cull the bill of fare for appeal" when you click it says "no options". And then the form is waiting for that to be selected to ungray the <submit> button.

• #9

Just call you CC and tell them information technology's ok to process

Yeah information technology's a comedy of errors, I called the banking company yesterday got through the estimator and then just waited and waited so asunder lol.
The Alibaba rep emailed me it's not my credit carte declining me it's the Alibaba organization marked this society as not allowing any credit cards?
That I must utilise another payment option. It makes some sense that it's the Alibaba side since my bill of fare never sent an OTP lawmaking (usually they text me a code if in that location is some question). Bank may be minimally staffed every bit nosotros still have fairly heavy lockdowns in Metro Manila with curfews.
I'll try once again calling them.

@Jeremiah In my experience (just placed my order 2 days ago from xuba), you accept to endeavor different (or perchance the aforementioned one, I employ different ones) cards (will get declined of grade) until you get a "appeal" push right after your transaction got declined. Only by now when yous click the "appeal" push button, you lot will be able to see your cards take been saved on file.

Evidently, you lot are directed to the appealing page straight by the agents you talked to. I judge this could exist the reason why you lot tin can not run into the cards saved. I would suggest you endeavour out making payment multiple times and utilize different cards until you encounter that "appeal" matter. My offset two payment trials were declined and I did non see the "appeal" push button. After third effort, I appeared. And magically, my first two cards were also saved. Kind of strange.

OK that'due south useful. I've tried most 7 times (simply accept 1 card that can handle the number of cells I'g buying). I never saw the entreatment folio as part of the transaction; merely when an Alibaba rep gave me the page after I pushed for it.

Thanks everyone for the assist, I really appreciate information technology.

Concluding edited: May 27, 2020

• #xi

I understand you lot simply have this one menu that has plenty credit to embrace the whole order. But it never hurts to attempt different cards. In my instance, once I got that "appeal" button and clicked it, I can see all my previous cards (2 declined cards without "appeal" button + 1 declined with appeal button) merely showed upwards in the drop-down menu. I would recommend you do the same. Maybe our Platinum card will appear magically after you get that "entreatment" button. And so your can upload your ID and pic of your platinum bill of fare to entreatment that card. Only a suggestion.

And BTW, you tin can mark out sensitive info on our ID, like your DOB and some other info. I believe Alibaba only need your name and your address to exist matching with the info for your lodge. At to the lowest degree it is similar this in my example. I know giving out names and addresses is still a concern to some. But it's better than sending the entire ID paradigm out.

Ah got information technology. Thank you. I wish I had known that about mark out sensitive data. Ironically, the address on the DL is different since I moved since and so.
Volition try using other cards to go to that betoken. Thanks.

• #12

Another thought.
I'one thousand shipping to my reshipper in China. Then the address that comes upward by default in the payment page is in Chinese (the address I gave the seller to ship to). I delete it and enter the address associated with the bill of fare here in the Philippines. Does anyone remember this could be flubbing things up?
Maybe I should ask the seller to depict up some other purchase just list my habitation address on it, make the payment, then he can modify to the Chinese address?

• #13

And then funny that it has to be mysterious why can't they but say clearly what the problem is? I'm sure fifty-fifty using google translate would be sufficient if they wanted to say what needs to be done.

• #14

Another thought.
I'thousand shipping to my reshipper in China. And then the address that comes up past default in the payment folio is in Chinese (the address I gave the seller to send to). I delete it and enter the address associated with the carte du jour here in the Philippines. Does anyone think this could exist flubbing things up?
Maybe I should enquire the seller to draw up another purchase but list my home accost on it, make the payment, so he can modify to the Chinese address?

If its not shipping to your home address thats a big blood-red flag and thats probably the trouble.

• #16

Ever since the U.s.a. started a trade war with China, I've seen many Chinese sellers no longer willing to transport to USA that previously did. I was Verified on Alibaba for years until the recent U.s. spat with the Chinese authorities over COVID-xix. Now, when I attempt to re-verify, it says that I can't due to inappropriate acquit. It doesn't say what it was. I've e'er paid in full for what I've purchased immediately. I'm no conspiracy theorist, but I as well know how Asian governments; particularly Mainland china; use soft ability to put the squeeze on those it doesn't regard favorably. That said, you might try using PayPal.

I just ordered some prison cell a few days ago and had no problem . hmmm

• #nineteen

Always since the United states started a merchandise state of war with Prc, I've seen many Chinese sellers no longer willing to send to Usa that previously did.

I'1000 an American only I'm in the Philippines. the Philippine gov't is quite friendly with China, then that shouldn't exist an result. The credit card is too Filipino and I have non identified myself as American.

I ... That said, you might try using PayPal.

Thanks, I tried PayPal first the seller is unwilling to have PayPal (information technology'southward my preferred online method of payment).

If its not shipping to your abode accost thats a big scarlet flag and thats probably the problem.

Yes I was thinking this likewise. I got the seller to make a new club with my abode address equally the delivery accost. Then I tried to pay that one. No Joy.

It declined on me a couple times. Then Amy said utilize the appeal which no carte showed up. I uploaded I.D. and card and the next day information technology was approved. And that was on a weekend. Greg

OK so I followed this since it seems like your situation is closest to mine. I merely tried to pay with a different carte du jour (which I knew would fail every bit it has no loot on it), and so I tried to pay again with the Platninum card, just to emulate the design of success which yous had Greg. Then here's my question, that Appeal folio, there is no link to information technology form the payment failed page.
I accept the link because the 1st support agent at Alibaba gave me the link when I asked for information technology.
And then here I uploaded again my D.L. and C.C. flick to that page, but since there is no card on file the <submit> button is grayed out. How did yous get past that? (meet bottom of film, no fashion to click submit). Thanks in advance!

• #20

Thanks everyone so far for your ideas and comments!
Tonight through sat. night are a vacation for me (it's well-nigh dark here in the Philippines) so if I don't respond till then I'm all the same grateful!

illingworthhessity52.blogspot.com

Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/

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